In 2008, Ferrovial completed its third Employee Satisfaction Survey, which targeted more than 12,901 people and had a response rate of over 59% (18% higher than for the last survey in 2005). For the first time, this survey also included Ferrovial’s foreign affiliates except for BAA, given that the latter had already carried out a similar survey last year.
The results show a general improvement in the evaluation of the various dimensions analyzed. Overall satisfaction was indicated by 71% of our professionals, which is well above the average for similar companies.
The results of the Satisfaction Survey were posted on the corporate intranets for all employees to see. The report also covers the actions taken as a result of the last survey and the 2009-2011 action plan.
The Human Resources Department has committed to implement the 2009- 2010 Action Plan, and to this end it has created a Satisfaction Committee charged with the mission of following up on the implementation of the different action plans.
As a result of this latest Satisfaction Survey, Ferrovial has launched three initiatives that will be developed between 2009 and 2011.
- Conoce (Know). This is the program that will channel all actions related to the practices of Internal Communication and Corporate Responsibility for Employees. It will aim to help senior management become more familiar with the organization, facilitate communications between departments and business areas and establish protocols for action. It will also be responsible for launching new initiatives and realizing social actions that characterize the Ferrovial team spirit.
- Crece (Grow). This is the program that will channel the definition, implementation and supervision of innovative human resources development solutions, such as identifying and encouraging in-house talent, outlining career training plans (SUMMA), internationalizing succession management, encouraging internal promotion, searching for new management development tools, etc. All of these solutions are highly profitable for both our professionals and for the organization.
- Compensa (Align). This is the program that will channel all actions aimed at adapting Ferrovial practices and models to the market around us, actions that will work to improve different aspects of remuneration (in both its models and processes) and to provide transparent, highly visible information about what the company does for its staff.